Before you return an Jaipur Gems and Jewel product, please take a moment to understand how our products are made. All our products are handcrafted by traditional craftsmen in Jaipur, resulting in each product being unique and slightly different from each other. The stones therefore may vary slightly. All our products go through quality control before shipping. Returns & Exchanges will ONLY be accepted if your order is damaged in transit or you have received the incorrect product. In case your order is damaged in transit or you have received the wrong product you may return them exactly the way in which they were received (unworn, with original packaging).

1. We are not responsible for lost or damaged packages. We are not liable for any returns that we were not notified about first.

REFUNDS WILL BE DONE IN THE FOLLOWING CASE

• Genuine quality issues.
• In case discovers that a wrong item has been shipped to you.

NO REFUNDS WILL BE GIVEN IN THE FOLLOWING CASES:

• Incorrect or outdated delivery address.
• Incorrect address format including any form of a PO Box address.
• After 3 failed delivery attempts by our courier agencies.
• Package refused by recipient.
• Sizing issues. Please review our size guides carefully before making your purchase.
• Products returned in a used or damaged condition.
• Minor color and design variation(s). All products are handcrafted and use natural stones so there may be some variation from the photographs on our website.
• If the jewellery is not faulty or damaged.

GUARANTEE

All products sold on this website are guaranteed authentic. However, we are unable to comment on the authenticity of items not purchased from www.jaipurgemsandjewel.com