SHIPPING WORLDWIDE

We now ship to over a 220 countries worldwide. Register with us to receive updates on shipping, promotions and other related information.

IMPORTANT INFORMATION

Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorization.

We aim to dispatch all orders within 48 hours with the exception of Indian public holidays where it may take up to 72 hours. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. We are not responsible for any delays caused by natural calamities and unavoidable circumstances. We are unable to redirect orders once items have been dispatched. All orders require a signature and proof of ID upon receipt of order.

DELIVERY METHOD

Orders within India are shipped via GATI. It takes 8-10 working days for delivery. 9am-5pm, Monday to Saturday. International orders are shipped via UPS/FedEx and International EMS, Indian Post. Currently, each order may be shipped only to a single destination address. If you wish to ship products to different addresses, you shall need to place multiple orders. We make our best efforts to deliver each item in your order within 15 working days of your placing the order, inclusive of processing time. However in some cases, we may take longer, to ship the order as we may have to produce/procure it. In the unlikely event that we are not able to deliver your complete order within 15 working days, you can request us to cancel the remaining unshipped parts of the order. In such cases, your payment against the unshipped part of the order shall be refunded; in the manner you have made the payment. To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies. While we shall endeavor to ship all items in your order together, this may not always be possible due to product characteristics, or availability. If you believe that the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call our all day helpdesk (+91) 9828524281 or email us at info@jaipurgemsandjewel.com/, mentioning your order reference number. We shall try our best to ensure that a replacement delivery is made to you at the earliest.

All shipments are fully insured and require a signature and proof of ID confirmation from the recipient. Your order will only be shipped once your credit card number is approved by the issuing bank. PLEASE NOTE: Recipient needs to keep a photocopy of any of the following photo id proofs handy for receiving the delivery

• Pan card
• Driving License
• Passport
• Voters card

Our customer service may contact you for additional information if required. After your order is shipped, you will receive a confirmation email from us.

SHIPPING CHARGES INDIA

We offer free shipping within India, on all orders, which are above 5000 INR. *Handling or convenience charges may apply.

For orders below 5000 INR shipping charges vary between 100 to 250 INR depending on the destination and weight of your parcel.

Orders delivered to remote areas which are out of the regular delivery zone are charged at 500 INR.For orders shipped within India, prices are inclusive of Tax etc.

SHIPPING CHARGES INTERNATIONAL

We currently offer two options for International Shipping

• International Express Shipping via UPS/Fedex (4-6 woking days)-approx. starting price: USD 35.00
• Standard Shipping via Interntional EMS, Indian Post (10-15 working days)- approx. starting price: USD 25.00

Shipping Charges are based on shipping destination and weight of your parcel. Please note that shipping companies determine shipping charges based on the package weight, customs clearance and various other factors.

If there are any customs or duties applicable for the ordered items, it will be billed separately to you by the courier company at the time of delivery.

Please note: VAT, duties and taxes will be applicable as per your country’s regulations and will be borne by the customer. In some cases, you may be required to pay the additional customs/RAS/VAT/duty value to the courier company in order to receive your order.

INSURANCE

Insures each order during the time it is in transit until it is delivered to you. We require a signature and proof of ID for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient other than yourself for delivery purposes (for example as a gift) then you accept a signature by them as well as their photo ID as evidence of delivery.